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Frequently Asked Questions

Account Creation

How to create an account in Dafabet Casino?

In creating a “Fun Account”, you need to download the client and make a “Fun Account” there.

There are two ways on how to create a “Real Money Account”. You can register through the client or website.

  • Client Registration

Download, install, and run the client software or simply click “Instant Play” on our web site, and then choose either “Fun Account” or “Real Money Account”. Please note that if you need to play flash version casino, you need to make sure your browser allows the popup window from our site. Fill in your complete and valid personal information when creating an account.

  • Web Registration

You can create your “Real Money Account” on our website by clicking the “Join Now” button. Fill in your complete and valid personal information in registering. Once you’re done creating an account, you can now start using your downloaded client or the flash version available on our website to play.

Please also be reminded that only one household can register one real Dafabet account.

Can I use Chinese characters for my personal information when I create a new account?
Yes, except the "USERNAME" field.

What should I do if I chose the wrong currency when creating a new account?
Please contact our Customer Support via email or online chat for assistance.

How can I get a valid Coupon Code?
You can get a Coupon Code only from your affiliate. If you are under an affiliate, you need to fill up the Coupon Code when creating an account so that you will be entitled to the benefits provided by your affiliate.

I forgot to input the Coupon Code. Can I register a new account again?
DafabetCasino’s policy states that only one account per household is allowed. We strongly recommend you not to miss any information when creating an account.

Why can’t I access Dafabet Casino website?
Our website may sometimes be blocked in some countries or regions. Please contact our Customer Support for assistance.

How old do I have to be in order to play for Real Money?
Players for Real Money mode must be at least 18 years of age while Fun Mode players do not have age limitations.

Games

What kind of games does Dafabet Casino offer?
Dafabet Casino currently offers over 200 different games. We have ten of the most popular table games (Baccarat, Blackjack, Caribbean Poker, Casino War, Craps, Keno, Pai Gow Poker, Red Dog, Roulette and Sic Bo) and 46 machine games (Video Poker machines, 4-Line Video Poker machines, 3-Reel and 5-Reel Slot Machines both with and without Progressive Jackpots and Bonus Games). We are working on new games on a day-to-day basis. Players are automatically notified once new games are available.

How is the outcome of the games generated?
To create a randomized outcome for our games, Dafabet Casino is using a very sophisticated Random Number Generator (RNG) and odds for both real money and fun modes. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

How can I be sure that the games are fair?
Dafabet Casino is fully licensed in the Philippines and regulated by CEZA and First Cagayan. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by Technical Systems Testing North America, Inc. (TST), one of the leading international accounting and auditing firms. The payout percentage report is displayed at Dafabet Casino web site so that you can be sure that the games are fair and honest. To view the latest TST certification, please click here.

Are Live Game dealers real or are you just playing tapes?
Live Games dealers serving the tables are always broadcasted live. You can see a TV beside the dealer, which is tuned in CNN or other world-wide known TV programs broadcasted live. You can also chat with dealers online (in English).

How can I check my recent games and bets?
Please click the “Menu” button right under the game page, and then log in to “Game History”. You can also contact our Customer Support through email or live chat for assistance.

What happens if I am suddenly disconnected from the Internet while I'm playing?
Due to several reasons beyond our control, internet connections may malfunction at times. Because of this, we have developed a sophisticated integrated abnormal disconnection handling mechanism to protect the players’ gaming in such an event.

Please do not panic if you get disconnected from the Internet while you are in the middle of a game. You will be logged out after a certain period of inactivity if you are unable to reconnect to Dafabet Casino.

If you managed to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.

In Live Baccarat, if you already made your bet, you may login to the casino again and see how the game had finished by clicking on the “Game History” button. If your bet was not placed yet, you will get a refund.

In Blackjack, Craps and Video Poker, upon reconnecting to Dafabet Casino, you will automatically be returned to the exact state where the game was interrupted, so you can continue exactly from the same point you left off and decide what do next just like in any game round.

In games like Slots and Roulette, where the player does not take decisions in the game after the round had started, you can just log in to the casino again and see how the game had finished by clicking on the “Game History” button.

What do I do if after placing a bet I suddenly change my mind, how do I remove the bet?
In games like Blackjack, Roulette, Craps and Baccarat, press with your right mouse button on the chips you wish to remove. In Roulette you can also click on the “Clear Bet” button to remove your entire bets from the table.

In Slots and Video poker, press the “Cash Out” button to remove your coins from the machine back to your balance. If other coins remain in the machine, do not worry as they will automatically return to your balance once you exit the game.

Where can I find complete detailed instructions of the various casino games?
In the casino lobby, you will find a “Help” button containing a complete set of instructions and explanations of all casino games. You may also click the “Help” button while playing to display help on the specific game you are playing.

Account

How can I change my password?
Please contact our Customer Support through email or online chat. Upon validation of your account, we will send a new password created by the system to your registered email address. The new password is an initial login password and the system will ask you to input your own login password when you logged in. The password given by the system will not be disclosed to anyone.

How can I change my personal information?
Please contact our Customer Support through email or online chat. Upon validation of your account, we will update your registered information.

NOTE: Change of password/personal information – in case there is still a balance in account.

For your safety, if you still have remaining balance in your account, you will be required to provide a scanned copy of your valid ID (front and back i.e. driver’s license, passport, etc). Once your ID has been already validated, your new password will be sent to your registered email or your personal information will be updated as per your request.

ID validation procedure:

  • Send your scanned copied valid ID (front and back i.e. driver’s license, passport, etc.) to documents@dafabet.com
  • Your document will be forwarded to a relevant department for validation.
  • Once validated, your new password will be issued or your personal information will be updated.

I tried to login many times but still received the error message, “Wrong username/password”.
If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes.

I cannot login to the Client or Cashier. What should I do?
There may be several problems. You can try the following solutions first to solve the problem:

  • Close the Firewall and anti-virus software.
  • Delete the IE cookies and history, and then restart the computer.
  • If you still cannot login, we suggest you to re-install the Dafabet Casino client.

Deposit and Withdrawal

What deposit methods do you accept?
We accept Wire Transfer, Neteller and MoneyBookers. However, it will depend on your currency and location. Choose your desired payment method in the “Cashier” section in the client based on the currency you’re using and your location. Please click here for further details.

What is the minimum and maximum deposit amount?
Each payment method may have different deposit limit. Minimum and maximum deposit will be determined by the system and will be displayed on the banking page. For further info, please contact our Customer Support or access our live chat now.

What currencies do you accept?

  • CNY: Chinese Yuan
  • USD: United States Dollar
  • EUR: Euro
  • GBP: Great Britain Pound
  • MYR: Malaysian Ringgit
  • THB: Thai Baht
  • INR: Indian Rupees
  • VND: Vietnamese Dong
  • IDR: Indonesian Rupiah
  • KRW: Korean Won
  • RUB: Russian Ruble
  • PLN: Polish Zloty

How do I make a deposit to my account?
Before making a deposit, the Dafabet Casino software must be downloaded first. If you need the complete step-by-step instructions on downloading and installing Dafabet Casino, please refer to our “Getting Started” section. You will also need to open your real money account. After receiving your real money username and password, you are then ready to make a deposit into your Dafabet Casino account.

  • Start the Dafabet Casino program and select the "Real Money Mode" option.
  • Enter your real username and password in the log in window.
  • Select "Cashier" from the bottom-left hand corner of the lobby followed by clicking the "Deposit" button.
  • Select your desired deposit/payment method.

How long does it take to process my deposit?
Deposits by debit card and E-wallet such as NETELLER, Moneybookers, etc. will be credited immediately. For Wire Transfer deposits, it usually takes 2 business days to arrive in our bank. As soon as our bank receives the transfer, your account will be immediately credited. Please click here for further details about the processing time of our available payment methods.

How can I make a withdrawal?
Your withdrawal method should be the same as your chosen deposit method. For example, if you make a deposit via Neteller, you will have to withdrawal using the same payment method. If you wuld like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able to assist you.

In using Wire Transfer to withdraw, you need to input your bank account information. No handling fee will be charged for Wire Transfer withdrawal.

This is only for the first withdrawal. You don’t have to provide your bank info on the second withdrawal and in succeeding withdrawals unless you would like to change your bank.Withdrawals will be processed within 1 to 2 official days (Saturdays and Sundays are not included). Higher VIP level players can receive their withdrawals within 12 hours.

What is the minimum and maximum withdrawal amount?
Each payment method may have different withdrawal limit. Minimum and maximum withdrawal will be determined by the system and will be displayed on the banking page. For further info, please contact our Customer Support or access our live chat now.

What is the "Pending Withdrawals" screen?
Once a withdrawal is made, your request is pending to be processed by our financial department. You can view all your Withdrawal requests waiting to be processed at the Pending Withdrawals screen in the Cashier Section of the Casino software.

Generally, no withdrawal request will be processed before 2 business days of making the request so that you can cancel your withdrawal requests while the transaction has not been processed yet, and return the amount back to your account for you to continue playing. After 48 hours, please contact our Customer Support since you cannot cancel withdrawal requests anymore.

Why is my MoneyBookers deposits/withdrawals being denied?
Your deposits/withdrawals with MoneyBookers might be denied due to the reason that your MoneyBookers email (account) is not the same as your registered email address with Dafabet Casino. Please contact Dafabet Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.

How can I follow up financial transaction operations?
The Cashier's “Transaction History” section stores a complete history of all your financial actions such as withdrawals and deposit requests.

What are the wallets and how can I transfer funds to my Dafa accounts?
Each Dafa Product has its corresponding Wallet where you can deposit/ withdraw your funds. On the Deposit and Withdrawal pages, click the “Deposit to/Withdraw from” drop-down list, and choose the Product where you would like to transfer your funds. For example, if you want to deposit to your Sports account, choose Sports from the Product list. Once you have already deposited, it will automatically be reflected on your Wallet, under the ‘Your Balances’ section on the left side.

The list below shows the product and its corresponding wallet name:

Product Wallet
Sports Sports
Casino Casino
Poker Poker
Live Dealer and Games

Live Dealer and Games Wallet

Bonus and Wagering

I do not want any bonus. What should I do?
If you do not want any of the bonuses we offer you, please contact us by online chat or email to request removal of the bonus(es). Please be advised that this request should be made before deposit or after deposit but before you play the game and you will not receive any bonus in the future. If you want to receive bonuses again, you may contact our Customer Support and make such a request.

Can I withdraw right after I have received the bonus?
Withdrawals can be made after finishing the wagering requirement of the bonus. However, players without deposit history yet at Dafabet Casino need to make a minimum deposit and wager once of the deposit amount before withdrawal can be processed.

If I do not receive any bonus, can I make a withdrawal anytime?
You can withdraw anytime when your bet total reaches your deposit amount. For example, if you deposited CNY200, you may only withdraw when your total bet amount reaches CNY200.

How can I finish wagering if my balance became 0 (zero)?
If your account balance reaches zero (0), the remaining wagering will automatically be removed. You may also request to remove the wagering when your account balance drops below CNY8/USD1. Please contact our Customer Support to remove the wagering and account balance.

Can I withdraw before I finish wagering?
The withdrawal request will be accepted after the wagering requirement was completed. If you insist to request withdrawal, we will deduct the bonus amount as well as the winnings and then the initial balance or the remaining balance (in case the initial balance is less than bonus and winnings) will be paid out. The processing fee is subject to be charged.

CASH POINTS and VIP

What are CASH points and how do I accumulate them?
Dafabet Casino has a very unique CASH points program which enables each casino member to accumulate CASH points automatically while playing. All you have to do is wager at Dafabet Casino. For every $10 wagered, you get 1 CASH point absolutely free.

For some games such as Poker Three, Red Dog, Let Them Ride, Slots (all), Caribbean Poker (all), Arcade Games, Keno (all) and Progressive Jackpots (all), you get 2 CASH points for every $10 wagered.

These CASH points can be converted to real money and can be cashed out or played with. Aside from that, the more CASH points you accumulate the faster your VIP level increases. This enables you to enjoy fantastic bonuses and participate in our special casino events.

Can CASH points used to convert cash be also used to upgrade my VIP level?
Yes. Cash conversion will not affect VIP upgrade. You can check your CASH Points at the Cashier.

My CASH Points have already reached the requirement for upgrade in the middle of this month but my VIP hasn’t been changed. Why?
Your VIP will be upgraded according to your CASH Points on the last day of the month. This will take effect on the first day of the following month (only once a month).